Refund Policy

Refund Eligibility

At Streamolo, we stand behind the quality of our IPTV service. We understand that sometimes things may not meet your expectations, which is why we offer a fair refund policy.

Conditions for Refund

You may be eligible for a refund under the following conditions:

• The refund request is made within 24 hours of subscription activation
• The service is not functioning as described and our support team is unable to resolve the issue
• Your subscription has not been activated yet and you wish to cancel your order

Non-Refundable Conditions

Refunds will not be issued in the following cases:

• The request is made more than 24 hours after activation
• The issue is related to your internet connection or device compatibility
• You have used a significant portion of your subscription period
• The account has been terminated due to violation of our Terms of Service
• You simply changed your mind after using the service

How to Request a Refund

To request a refund, please contact our support team via:

• WhatsApp: +1 (514) 447-7860
• Email: [email protected]

Please include your order details and the reason for your refund request. Our team will review your request and respond within 24-48 hours.

Refund Processing

Approved refunds will be processed within 5-10 business days and returned to your original payment method. Processing times may vary depending on your payment provider.

Service Credits

In some cases, we may offer service credits instead of a monetary refund. This allows you to continue using our service with an extended subscription period to address any initial concerns.

Last updated: March 2025